FAQ
Q: When should I schedule My Walk and Eat Food Tour?
A: Any time during your trip is a great time to do a food tour! That said, we recommend planning your tour at the beginning of your trip so you can put into practice all the great food and wine ordering tips you’ll pick up during the tour. Plus, we’ll be able to give you tons of personalized Spain recommendations for the rest of your trip!
Q: How much walking is there on a Walk and Eat Food Tour?
A: Each tour has a different amount of walking but the longest walk on any tour is about 10 minutes. Most of the stops on the tours are close together but we do like to see the neighborhood and check out some interesting historic locations. If you have any mobility issues, please get in touch for a personalized tour plan.
Q: How many people are on the tours?
A: We offer both small group public tours where you’ll join other travelers and private tours that are designed for just your group or family. The maximum group size on all of our public experiences is 8 guests. We keep our groups smaller than any other food or tapas tour in Madrid to make sure you get a truly authentic experience in the most popular tapas bars and markets in the neighborhood!
We also offer private tours which are designed specifically for couples, families or teams! If you are interested in a private tour or if your group is larger than 8 people, please get in touch.
Q: What is your cancellation policy?
For public tours: Tours can be rescheduled up to 48 hours before the tour start time. If you are unable to reschedule, we can provide a full refund of your ticket with at least 48 hours’ notice. As all reservations and food orders are confirmed in advance, we cannot offer refunds for tours canceled within 48 hours or for guests that do not show up on the day of the tour.
For small-group private tours (1-12 guests): We know that travel can be unpredictable these days! For this reason we offer the most flexible cancellation policy possible for our small group private tours.
Private tours for 1-12 guests can be rescheduled or canceled with a full refund up to 2 weeks prior to the tour date. If you need to cancel within two weeks, we offer a 70% refund up to 48 hours prior to the tour. For cancellations the day prior to the experience (24-48 hours before the tour start time), we offer a 30% refund as all of the restaurant reservations, guide reservations and food reservations are already complete at that point.
Tours cannot be canceled or rescheduled within 24 hours of the tour start time. As all reservations and food orders are confirmed in advance, we cannot offer refunds for guests that do not show up on the day of the tour.
Q: What kinds of dietary requirements can be accommodated?
A: At Walk and Eat we want everyone to be able to have a delicious Spain experience. Gluten-free, vegetarian, pork-free, shellfish-free and lactose-free diets can be easily accommodated (please just indicate your dietary requirements in the booking form). If you or a member of your party follow a vegan diet, we will do our very best to make sure you have plenty of delicious foods to try! As we serve traditional Spanish dishes, it can be a challenge, but we love a good challenge!
After many years of helping visitors to Spain navigate dietary concerns, we have a great ordering guide for vegetarian, vegan and pork and shellfish-free diets. To download the guide, just click on the button below!